Then the damage must be caused at somewhere along the line where the goods weren't handled properly.
那么残损一定是在运输途中的什么地方对货物处理不妥造成的。
We are really glad to see you so constructive in helping settle the problems as regards the signing of the contract.
我们很高兴您在解决有关合同的问题上如此具有建设性。